How does Personal Carer Work?

Personal Carer provides a safe place for families and people who are looking for care to connect with individual carers. Personal Carer helps you identify qualified carers in your area and who are best suited to your needs, and then puts you in direct contact with them.

How do I start receiving Health and Social Care support or services?

To receive Health and Social Care support or services, you’ll need an assessment of your needs. Following an assessment, you might be entitled to home care or Direct Payments to purchase the services you need. Contact a social worker in your trust area to arrange an assessment. If you do not have a social worker in your area, contact your GP and they can refer you.

What is a Personal Assistant?

A Personal Assistant (PA) is the preferred term to ‘Care Assistant’ who is employed by the client to help in all, or most, aspects of their life including and not limited to:

  • Personal Care
    • Getting up
    • Washing & dressing
  • Health Care
    • Medication
  • Daily Living
    • Preparing and eating meals
  • Housekeeping
  • Student Support
    • Attendance at lectures
    • Note-taking
    • Practical Support
  • Socialising

The role will be very specific to each client and their individual care plan.



What is 'Direct Payments'?

If you’re assessed as needing help from social services, you may be able to get direct payments to choose and buy those services.

Direct payments allow you to arrange care and services yourself instead of receiving them directly from your local trust. Where agreed following an assessment, you can use direct payments to employ a person to provide you with support.

How are you different from a Care Agency?

We impose no control over the care delivery; this is up to you and the carer. We simply introduce carers and provide other ancillary services to facilitate a carer/care seeker relationship. This means carers can be remunerated at a level that offers them a living wage but can also keep care affordable for you.

Can I employ more than one carer at a time?

Yes, if you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. Personal Carer allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main Personal Carer dashboard.

Is Personal Carer registered with the RQIA?

No. “Introductory agencies” who impose no control over ongoing care provision, but introduce carers and provide other ancillary services to facilitate a carer/care seeker relationship, have no statutory requirement to register with the RQIA. Personal Carer is therefore unable to offer services such as changes to a care plan, increased frequency or intensity of care visits, back up rotas or otherwise effect control over the delivery of the care by the care worker. Care workers who provide personal care on a self-employed basis also have no requirement to be registered with the RQIA providing the services offered do not extend beyond personal care.

Should I meet a carer before arranging a contract?

It depends on the circumstances. If you need a carer urgently to cover another carer, we can sometimes recommend carers who are suitable and who have been able to help in this area before.
If you are looking for a longer term contract, we advise you meet the carer, decide if they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match between the client and PA.

Is there a minimum contract length?

No, we impose no control over the care delivery and this is up to you and the carer. You can find a carer for a one off job for a few hours or days or arrange an ongoing contract. This is agreed between you and the carer.

I can't find a carer in my area, why is this?

While we aim to provide our service to the entirety of Northern Ireland and parts of the UK, we still have areas where we are yet to recruit suitable carers. Make sure to frequent our website as our database of carers is constantly being updated. Feel free to get in contact with our team for further assistance.

How do I join as a Carer?

To start, fill in our short registration form by clicking on Register as a Carer, it only takes a few minutes. Customise your profile and add a short bio so we can start matching you to our clients.


Feel free to send us an e-mail and we’ll help in any way we can.

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Tell us what you need and we’ll help you find the perfect carer.